Saturday, 21 March 2015

FAQs at Eco-Gites of Lenault

Posted by Rosie

We get lots of questions by prospective guests to Eco-Gites of Lenault so here are the answers to a few of the most common ones!

How far is the nearest beach, restaurants and supermarket?

Beach - 1hr - the Normandy D-Day Landing beaches which are wonderfully sandy and often have life guards patrolling in summer
Restaurants are in the local towns from 11kms away and we now also have a pizzeria in Lenault open every other weekend.
Supermarket - 11kms with a fabulous bakery just 5 kms away.

Is Eco-Gites of Lenault children friendly?

Absolutely and we provide loads of kit for babies, toddlers and children. Have a look at this page on our website.  We are also great for all adult groups and couples too and hide away the kiddy stuff  for these guests.



What is the nearest airport or train station?

The nearest airports is Caen, Dinard and Deauville and the nearest large train station is Caen.  You can hire cars from all these towns. If hiring a car from Caen (pronounced Con) but be careful if telephoning that they understand you want it at Caen not Cannes. Apparently it is a common problem.
This blog post here gives details of all the different ways you can get to Normandyand details are also on our website.


Do you supply bed linen, towels and loo rolls?

We supply bed linen, a bath mat and tea towels but not towels. If bringing towels is difficult for you please contact us and we can supply you with some towels although I doubt they will be matching!  We also ask that you bring bedding for the travel cot if used.
Loo rolls - of course!


How do we get the keys?

We live next door and are here to greet you.  If for some unforeseen reason we cannot be here we will liaise with you beforehand over what to do.


Is cleaning included in the price?

We offer 2 options on cleaning:
Option 1 - you can clean the gite yourself so that it is in the same state as when you arrived and ready for the next guests (all materials and equipment supplied)
Option 2 - you can pay us to clean the gite in which case we ask that you leave the gite tidy, with everything put away and the washing up done. This cost 40€ payable in cash on arrival.


Does the gite have mobile reception and internet access?

Yes to both and we will give you the WiFi code on arrival.


What is the kitchen like?

The kitchen is fully equipped and should provide all the utensils and plates etc for your stay.  It includes a fridge, microwave, coffee machine, toaster, oven, hob and kettle.  There's also a BBQ in the garden.





Is there a TV and/or DVD player?

We offer this as an optional extra with TV and DVD player for a week costing €25 or €40 for a fortnight's stay.


Is the gite smoking or non-smoking?

Smoking (including e-cigarettes) is not allowed in the gite nor any of the buildings but you can smoke in your garden. Cigarette ends must be disposed of in an outside bin, not house bins.


Is electricity included in the price?

Yes.  The rental price also includes gas and logs for the wood burner.


Will I have to pay a deposit?

Yes, we ask for £100/€150 to secure the booking and full payment 6 weeks before your arrival.  For stays of 3 nights or less or when booked less than 6 weeks before your arrival we ask for full payment at the time of booking.  We also ask for a £150/€200 security deposit to be paid and this will be returned to you in the week following your departure after a positive inspection of the gite.


Is there a washing machine?

Yes


What type of beds are there? Are there cots?

There is one double bed and 3 single beds (one twin room and one bed on the mezzanine).  A travel cot is available free of charge and we may be able to source a second cot if you are travelling with 2 children under two.







Or telephone: 0033 231 09 27 51 
(up to 9pm French time/8pm UK time please)

4 comments :

  1. it certainly looks a child friendly place with lots of fun things for the kids! x

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    Replies
    1. Thank you Rebecca - maybe we can tempt you over here for a holiday!

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  2. Interested to read you offer a clean your own option. we looked at this in the recession a few years back but I decided against it. do you do a check before they leave? Do you ever have to send someone back? I'm so fussy about things being clean and will happily send our cleaners back but would feel more uncomfortable sending a guest back. Do many take you up on the option?

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    Replies
    1. We get about a 50-50 split. Our T&Cs explain what we ask from guests with which ever option they chose and includes clauses that say we will retain some of their deposit if they have chosen to clean the gite themselves but do not do so. So no, we don't check as they leave but we do always ask if they have broken anything. Only once have we retained the cleaning fee from the deposit from guests who did not pay to have us do the cleaning and left in completely untouched and filthy. Most people who clean do so to a very high standard but we always thoroughly check before the next guests come in and do that bit extra if needed.

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